ppvipp Privacy Policy

1. Introduction

ppvipp operates an online sports betting and casino platform serving players across Bangladesh. In the course of providing our services — including account registration, payment processing, customer support, and game delivery — ppvipp necessarily collects and processes certain categories of personal data about our players.

This Policy applies to all personal data collected through the ppvipp Platform, including data collected via the ppvipp website at ppvipp.club, through our mobile-optimised interface, and through any direct communications between you and the ppvipp support team. This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which form part of the overall agreement between you and ppvipp.

ppvipp takes data privacy seriously. We operate on a principle of data minimisation — collecting only what is necessary, using it only for defined purposes, and retaining it only for as long as required. We do not build advertising profiles, sell data to brokers, or share your information with any party that has no legitimate role in delivering ppvipp's services to you.

2. Data We Collect

ppvipp collects personal data in the following categories, depending on the nature of your interaction with the Platform:

Category	Examples	When Collected
Identity Data	Full legal name, date of birth, national ID number, passport number	Registration & KYC verification
Contact Data	Mobile phone number, email address, residential address in Bangladesh	Registration & account updates
Financial Data	bKash/Nagad/Rocket mobile wallet reference, bank account identifier (masked), transaction history	Deposit & withdrawal processing
Technical Data	IP address, device type, browser type, operating system, session timestamps	Automatic collection on Platform access
Usage Data	Games played, bets placed, bet amounts, session duration, pages visited	Continuous during Platform use
Communications Data	Live chat transcripts, support ticket content, email correspondence	When you contact ppvipp support
Verification Documents	Scanned NID, passport photo page, selfie with ID, proof of payment method	KYC process prior to first withdrawal

ppvipp does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is contained in standard government-issued identity documents submitted for age and identity verification.

3. How We Use Your Data

ppvipp uses the personal data we collect for the following specific purposes:

• Account Management: To create, maintain, and administer your ppvipp account, including processing your registration, verifying your identity and age (18+ requirement), and managing account security.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and other supported payment channels. Financial data is shared with payment processors only to the extent necessary to complete the transaction.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, and breaches of our Terms & Conditions. This includes automated screening of transaction patterns and login behaviour.
• Responsible Gaming Compliance: To monitor player behaviour for indicators of problem gambling and to enforce self-exclusion, deposit limit, and cooling-off requests made by players or required by ppvipp's Responsible Gaming framework.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance through ppvipp's support channels.
• Platform Improvement: To analyse aggregate, anonymised usage data in order to improve the ppvipp Platform, identify technical issues, and optimise user experience. This analysis does not involve making decisions about individual players based on automated profiling.
• Legal Compliance: To comply with applicable legal obligations, including financial record-keeping requirements and responses to lawful requests from regulatory or law enforcement authorities.
• Service Communications: To send you account-related notifications such as deposit confirmations, withdrawal status updates, password reset emails, and security alerts. These communications are operational, not marketing, and cannot be opted out of while your account is active.

ppvipp does not use your personal data for automated decision-making that produces legal or similarly significant effects on your account without human review, except for initial fraud screening flags which are always subject to human investigation before any account action is taken.

4. Legal Basis for Processing

ppvipp processes your personal data on the following legal bases, depending on the category of data and the purpose of processing:

• Contractual Necessity: Processing that is required to perform the contract between you and ppvipp — i.e., to operate your account, process your bets, and execute your payment transactions. Without this processing, ppvipp cannot deliver its services to you.
• Legitimate Interests: Processing carried out in ppvipp's legitimate business interests, including fraud detection, security monitoring, and Platform improvement, provided these interests are not overridden by your privacy rights.
• Legal Obligation: Processing required for ppvipp to comply with applicable laws, including financial crime prevention requirements, age verification obligations, and responses to lawful authority requests.
• Consent: Where ppvipp relies on your consent as the legal basis for processing (for example, for certain optional marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Data Sharing & Disclosure

ppvipp does not sell, rent, or trade your personal data to any third party. ppvipp may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank, solely to facilitate deposits and withdrawals on your account. These providers operate under their own privacy policies and data security standards.
• Identity Verification Providers: Third-party KYC service providers engaged by ppvipp to verify your identity documents and age as part of the account verification process.
• Game Studio Providers: Game studios such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi may receive a player session token to authenticate your access to their game content. These studios do not receive your full identity data.
• IT & Infrastructure Providers: Cloud hosting, database, and cybersecurity service providers who process data on ppvipp's behalf under strict data processing agreements that prohibit independent use of your data.
• Legal & Regulatory Authorities: ppvipp may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where required to do so by a lawful order or legal obligation. ppvipp will notify you of such disclosure where legally permitted to do so.
• Professional Advisers: Legal counsel, accountants, and auditors who are bound by professional confidentiality obligations, where disclosure is necessary for ppvipp to obtain professional advice.

All third parties with whom ppvipp shares personal data are contractually required to handle that data in accordance with applicable data protection principles and to implement appropriate technical and organisational security measures.

6. Payment Data

ppvipp handles payment data with particular care given its sensitive nature. The following specific rules apply to financial data processed on the ppvipp Platform:

• ppvipp does not store bKash PINs, Nagad PINs, Rocket PINs, or any other mobile wallet authentication credentials on its servers. These credentials are entered directly on your payment provider's interface and are not transmitted to or stored by ppvipp.
• Bank card details (where applicable) are processed through tokenised payment channels. ppvipp stores only a masked card reference (e.g., last four digits) and a payment processor token, not the full card number or CVV.
• All payment transactions are logged with a transaction reference, amount, timestamp, and payment method identifier for the purposes of account record-keeping, dispute resolution, and anti-money-laundering compliance.
• ppvipp enforces a matching-name policy: withdrawals will only be processed to a payment method registered in the same name as the ppvipp account. Mismatches will trigger a manual review and may result in the withdrawal being held pending additional verification.
• Transaction records are retained for a minimum period in compliance with financial record-keeping obligations applicable to ppvipp's operations. This retention period may exceed the general account data retention period described in Section 9.

7. Cookies & Tracking Technologies

ppvipp uses cookies and similar tracking technologies on the ppvipp Platform for the following purposes:

• Essential Cookies: Required for the Platform to function. These include session authentication cookies that keep you logged into your ppvipp account and security cookies that protect against cross-site request forgery (CSRF). These cookies cannot be disabled without rendering the Platform non-functional.
• Functional Cookies: Remember your preferences such as preferred language, game lobby view settings, and odds display format, so you do not have to re-configure these on each visit.
• Analytics Cookies: Collect anonymised data about how players interact with the Platform — which pages are visited most frequently, where players encounter errors, and how long sessions last. This data is used in aggregate to improve the Platform experience and does not identify individual players.
• Security & Fraud Prevention: Track login patterns and device fingerprints to detect unusual account access behaviour and alert our security team to potential unauthorised access attempts.

By continuing to use the ppvipp Platform after being presented with cookie information on your first visit, you consent to the use of non-essential cookies as described above. You may manage cookie preferences through your browser settings; however, disabling essential cookies will prevent you from logging into your account.

8. Data Security

ppvipp implements a multi-layered technical and organisational security framework to protect your personal data against unauthorised access, loss, alteration, or disclosure. Key security measures include:

• Transport Encryption: All data in transit between your device and ppvipp's servers is encrypted using TLS 1.2 or higher (256-bit SSL). The ppvipp website enforces HTTPS on all pages.
• Data at Rest: Personal data stored in ppvipp's databases is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data within ppvipp's systems is restricted on a strict need-to-know basis. Staff members access only the data necessary to perform their specific job function. All internal data access is logged and subject to audit.
• Two-Factor Authentication: ppvipp supports two-factor authentication (2FA) for player accounts to provide an additional layer of security beyond the username and password login.
• Penetration Testing: ppvipp engages independent security professionals to conduct periodic penetration testing of the Platform infrastructure to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the event of a data breach that poses a material risk to your rights, ppvipp will notify affected players without undue delay, describing the nature of the breach, the categories of data affected, and the steps taken to mitigate the impact.

While ppvipp applies robust security measures, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your ppvipp account password and for using a strong, unique password that is not shared with any other online service.

9. Data Retention

ppvipp retains personal data for no longer than is necessary for the purpose for which it was collected, taking into account applicable legal retention obligations. The following general retention periods apply:

• Active Account Data: Retained for the full duration of your account's active status plus a minimum of five (5) years following permanent account closure, to meet financial record-keeping and fraud investigation obligations.
• KYC Identity Documents: Retained for a minimum of five (5) years following the date of verification or account closure (whichever is later), as required for anti-money-laundering compliance.
• Transaction Records: Retained for a minimum of seven (7) years from the date of each transaction in compliance with financial record-keeping requirements.
• Support Communications: Retained for three (3) years from the date of the most recent communication in a given support interaction, to facilitate dispute resolution and quality assurance.
• Technical Logs: Server access logs and security event logs are retained for a rolling period of twelve (12) months, after which they are purged unless retained as part of an ongoing security investigation.
• Self-Exclusion Records: Records of self-exclusion requests are retained indefinitely to ensure that self-excluded players cannot be re-admitted to the Platform in contravention of their exclusion.

When the applicable retention period expires and there is no legal basis for continued retention, ppvipp will securely delete or anonymise the relevant personal data so that it can no longer be linked to any individual.

10. Your Rights

As a ppvipp player whose personal data is processed by ppvipp, you hold the following rights with respect to your data:

• Right of Access: You may request a copy of all personal data ppvipp holds about you. ppvipp will respond to verified access requests within 30 days of receipt.
• Right to Rectification: If any personal data ppvipp holds about you is inaccurate or incomplete, you may request that it be corrected. Minor corrections (e.g., contact number updates) can typically be made directly in your account dashboard.
• Right to Erasure: You may request deletion of your personal data in circumstances where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (where consent was the legal basis), or where processing was unlawful. This right is subject to legal retention obligations that may require ppvipp to retain certain records even after an erasure request.
• Right to Restriction: You may request that ppvipp restrict processing of your data in certain circumstances — for example, while the accuracy of the data is being contested.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request a copy of your data in a structured, machine-readable format.
• Right to Object: You may object to processing carried out on the basis of legitimate interests. ppvipp will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to Withdraw Consent: Where ppvipp relies on your consent as the legal basis for processing, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out before the withdrawal.

To exercise any of the above rights, please contact ppvipp support. ppvipp may need to verify your identity before actioning a data rights request to prevent unauthorised access to another player's data. ppvipp will respond to all valid requests within 30 days, with the possibility of a 30-day extension for complex or high-volume requests where you will be informed of the extension.

11. Children's Privacy

The ppvipp Platform is strictly intended for players who are 18 years of age or older. ppvipp does not knowingly collect personal data from individuals under the age of 18. Age verification is conducted as part of the KYC process, and accounts found to belong to underage individuals will be immediately closed and any balance held will be returned to the deposit source after deducting any winnings, which are void.

If you are a parent or guardian and believe that a person under 18 in your care has registered an account on ppvipp, please contact our support team immediately. ppvipp will investigate and close the account as a matter of priority. We encourage parents and guardians in Bangladesh to make use of parental control software to restrict access to online gambling platforms.

12. Third-Party Links

The ppvipp Platform may display references to third-party game studios (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi) whose game engines are embedded within the Platform. While these games are delivered through ppvipp's interface, the underlying game software is operated by the respective studio. ppvipp is not responsible for the privacy practices of third-party game studios in relation to any data those studios collect independently through their game platforms.

ppvipp does not include outbound links to external third-party websites on the ppvipp Platform. If you navigate away from ppvipp.club to an external site, this Policy no longer applies and ppvipp accepts no responsibility for the privacy practices of that external site.

13. Policy Updates

ppvipp reserves the right to update or revise this Privacy Policy at any time. When material changes are made, ppvipp will notify registered players via the email address associated with their account, and a notice will be displayed on the Platform indicating that the Policy has been updated. The updated Policy will display the revised effective date at the top of the document.

Your continued use of the ppvipp Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how ppvipp is protecting your personal data. The current version of this Policy is always accessible at ppvipp.club/privacy-policy.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data ppvipp holds about you, please contact the ppvipp support team. Our team is available 24 hours a day, 7 days a week, including all Bangladesh public holidays.

Email: support ppvipp.club
Response time: within 24 hours for email enquiries; immediate response available via live chat.

For formal data rights requests (access, rectification, erasure, portability), please include "Data Rights Request" in your message subject line and provide your registered account details so that ppvipp can verify your identity before processing the request.

This Privacy Policy was last reviewed and updated on 1 January 2026. All previous versions of the ppvipp Privacy Policy are superseded by this document.